Return & Refund Policy

This Return and Refund Policy (“Policy”) of Flycatcher Corp Ltd. (“Flycatcher”, “we”, “our” or “us”) applies only to orders placed directly via https://store.flycatcher.toys or through one of our authorized platforms. It governs the refunds for canceled transactions and returned products.

Flycatcher only accepts returns of items purchased through our official online store. We do not accept returns or offer refunds for products bought from third-party retailers.

To process a return or warranty request, you must provide a valid order number. Note: We do not honor warranty claims for products obtained through unauthorized or illegitimate sources, including stolen goods.

100% Satisfaction Guarantee

We want you to be completely happy with your purchase. If you're not satisfied for any reason, you may return your product within 90 days of delivery for a full refund of the purchase price (excluding shipping).

You are responsible for the cost of return shipping.

To begin your return, please email us at store@flycatcher.toys with your Return Request.

Return and Refund Terms

Your Return Request must include:

  • Your full name
  • Contact information
  • Your order confirmation number

Incomplete requests may be rejected.

After we receive your Return Request, we’ll email you return shipping instructions.

All products must be returned:

  • In the same condition in which they were received
  • In original packaging, including all accessories and documentation

Returns of upgraded, refurbished, or cosmetically flawed products will not be accepted.

Refunds will be issued to the original form of payment.

Flycatcher reserves the right to reject returns of products that have been damaged, washed, stained, worn, altered, or returned in non-original or incomplete packaging.

Special Return Restrictions

For the following products, returns are only accepted if the original seal is intact and unopened:

  • smART sketcher® 2.0 Projector
  • smART sketcher® 2.0 Projector Bundle
  • smART sketcher® AI Projector

If the product seal is broken or damaged, the return will not be accepted and no refund will be issued.

If a returned item is missing accessories, Flycatcher reserves the right to charge a 10% restocking fee, based on the item’s full retail price (before any discounts or promotions).

Important: Returns missing key product components will not be accepted and will not qualify for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us at store@flycatcher.toys within 48 hours of receiving it.

  • We’ll evaluate the issue and provide return instructions if needed.
  • If the product is confirmed to be defective due to a manufacturing issue, we’ll offer either a full refund or a replacement.
  • If no defect is found, the item will be returned to you and you will be responsible for return shipping costs.

You must submit any replacement or return requests for defective items within 14 days of receiving your order.

Additional Notes on Returns & Exchanges

  • Items returned in as-new condition and in original packaging within 90 days will be refunded to your original method of payment.
  • Items that are opened or returned with damaged packaging may be rejected and not eligible for a refund.
  • If a return is damaged due to poor packaging during transit, the refund may be denied.

Out-of-Stock Items

  • Temporary delays: You may choose to wait, cancel, or receive a full refund.
  • Permanently out of stock: You will receive a full refund automatically.

Returning a Gift

If you're returning a gift purchased through our online store, the refund will be issued to the original purchaser’s payment method.

For privacy, we will not notify the sender unless required to process the return. Please note: We do not offer gift cards or store credit in place of refunds.

Policy Updates

Flycatcher reserves the right to update or modify this Return and Refund Policy at any time, without prior notice.

Any changes will take effect once posted on our website. By continuing to use our site or services after the policy is updated, you agree to the revised terms.

Have questions? Contact us anytime at store@flycatcher.toys.