Shipping policy
Same Day Shipping
Orders placed by 10:00AM PST (Monday-Friday) typically ship the same day, orders placed later are set to ship the following day. Orders are shipped via FedEx®, DHL or USPS to locations within the contiguous United States from our warehouse in Las Vegas, Nevada. Please note that during the period from US Thanksgiving to Christmas - fulfillment can take up to 2 business days.
Shipping Rates
Shipping rates are calculated by the carrier at checkout based on the shipping address and level of service you select. To view shipping rates, proceed to checkout and enter your shipping address then select "Continue to shipping".
Expedited Shipping Options
We offer express shipping such as 2nd Day and Overnight at checkout. Please note that the cutoff for these services to go out same day is 10:00AM PST (Monday-Friday). Orders placed after this time will ship out the following business day.
PO Boxes
We currently do not ship to PO Boxes. Please enter a physical address at checkout.
Delivered but Not Received
If your order is marked as delivered by the carrier but you did not receive it, please contact our Customer Support team within 7 days of the delivery date shown on the tracking information. Reports made within this timeframe allow us to investigate and assist on a case-by-case basis.
Unfortunately, claims reported more than 7 days after the delivery date fall outside the carrier’s investigation window, and we are unable to offer replacements or refunds.
Alaska, Hawaii, U.S. Territories, APO/FPO
Because FedEx® Ground is not an option for these areas, we ship through the US Postal Service. Unfortunately, when shipping USPS, you'll need to allow several additional days for it to be shipped and we also do not have the granular level of tracking that we do with FedEx®.
International Orders *NEW*
We now ship worldwide via DHL, enter your address at checkout and select a method to see pricing and service options.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
Flycatcher has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
COUNTRY SHIPPING RESTRICTIONS
Due to restrictions, we do not ship to the following countries:
-China
-Israel
For further assistance you can contact us via email store@flycatcher.toys
*PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE PLACING
ONCE YOUR ORDER HAS BEEN PLACED, WE CANNOT CANCEL ORDERS OR MAKE ANY CHANGES TO THE FOLLOWING: ITEMS IN THE ORDER, SHIPPING ADDRESS, PAYMENT METHOD, OR SHIPPING METHOD. ORDERS ARE IMMEDIATELY SENT TO OUR DISTRIBUTION CENTER FOR FULFILLMENT.
**We are NOT responsible for orders delivered to an incorrect address supplied by the sender. Please check your shipping address twice before placing your order. The customer is responsible for providing accurate shipping details and will be held liable for any fees incurred for orders returned to us for inaccurate delivery information.